Questions
Orders
Refund & Exchange policy
Privacy Policy
Orders
1. What is Engineer Warehouse?
Engineer Warehouse provides you with deep discounts on reliable engineer, architectural, and office tools, equipment and supplies. We are an authorized dealer of over 60 companies and are constantly partnering up with more. We constantly compare prices to ensure we’re offering you the best value possible.
2. What types of products do you sell?
Engineer Warehouse offers one of the largest catalogues of engineer supplies found anywhere, online and offline. We help individuals, businesses, government entities and schools save big on what they need to operate.
You’ll find equipment and tools for uses as diverse as everyday office needs to specialized architectural surveying gear to paint spray cans. We are always expanding our offering.
We currently deal products offered by over 60 USA manufacturers and brands. All of products are sold Factory Fresh and come with manufacturer warranties.
3. I have a question, how can I reach you?
Our expert team is available by email at sales@engineerwarehouse.com and by phone at (805) 720-6238. If we miss your call, please leave us a voicemail, and we’ll get right back to you.
4. I am representing a business, and we’d like to place a large order. Do you offer wholesale discounts?
Yes! We happily field requests for custom quotes and will get back to you promptly to let you know when you can save.
5. When will my order ship out? How long will it take to get my order?
Because we try to offer the freshest inventory in the industry, items are often shipped straight to customers from the factory. Within 1 business day of receiving an order, we will contact our partners to get the item en route. Most orders are shipped out a day or two after being placed, some as little as a few hours after. When your order ships, we’ll email you a tracking code so you can see when it’s expected to arrive. Anytime you want to check on the status, you can feel free to reach out to our team my email or phone.
6. I haven’t received my order – how do I check the status?
Remember, it can take up to a few weeks to receive your shipment. When you placed your order, an email was sent to the address you entered during checkout. Once shipped, you'll receive a separate email with the tracking number.
If you need any updates on the location of your package, please refer to the tracking number that was sent to you. Our representatives only have access to the same information you do with these updates. You can also contact the carrier directly.
If your package is lost or missing, you'll need to contact the carrier directly to launch an investigation. We are not responsible for lost, stolen, or missing packages.
7. Do you charge tax?
We charge New Mexico sales tax to New Mexico residents. Transactions shipped outside of New Mexico are tax-free.
8. What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and Discover credit card payments.
9. Do you take orders over the phone or through the mail?
At this time all orders must be placed through our website. If you experience any problems please call us and we’ll resolve the issue ASAP.
10. How does the charge appear on my credit card statement?
No, Engineer Warehouse only ships in USA.
Refund & Exchange policy
Once your item is received in good condition, you will receive full refund minus a 25% restock fee and shipping and handling.
Please allow 5-7 business days from when the item is delivered for your returned order to be processed.
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If you just need to exchange your order, we can gladly accommodate this request. Please send us an email or give us a call, a sales representative will quickly complete this task for you.
1. How does the warranty on my product work?
Warranties are managed by the manufacturers. Each brand has its own terms. We list the warranty information on product pages. If you don’t see it and would like more information, please email our team at sales@engineerwarehouse.com.
If you have an issue you feel falls under Warranty and you don’t know who to reach out to, please email our team at sales@engineerwarehouse.com, and we’ll direct you to the right resource.
Privacy Policy
1. Policy
Warranties are managed by the manufacturers. Each brand has its own terms. We list the warranty information on product pages. If you don’t see it and would like more information, please email our team at sales@engineerwarehouse.com. If you have an issue you feel falls under Warranty and you don’t know who to reach out to, please email our team at sales@engineerwarehouse.com, and we’ll direct you to the right resource.
